Refund policy

Jayna’s Essentials Body Butter Refund Policy

At Jayna’s Essentials, we believe self-care is essential, and we take great pride in crafting high-quality, nourishing body butters. Since our products are handcrafted and made with natural ingredients, we have the following refund policy in place:

💛 All Sales Are Final

Due to the nature of our body butters, we do not accept returns, refunds, or exchanges once an order has been processed. This ensures product integrity and hygiene for all our customers.

📦 Damaged or Incorrect Orders

We want you to love your purchase! If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
✔ A clear photo of the damaged item and packaging.
✔ Your order number and a brief description of the issue.

Once reviewed, we will provide a replacement or store credit based on the situation.

🚫 Non-Refundable Situations

We do not offer refunds for:

• Change of mind – Please double-check your order before confirming.
• Allergic reactions or sensitivities – We encourage reviewing ingredient lists before purchasing.
• Improper storage or handling – Keep body butter in a cool, dry place to maintain quality.

💌 Customer Support

Your satisfaction matters to us! If you have any concerns, please reach out to [Your Contact Info], and we’ll be happy to assist you.

Thank you for choosing Jayna’s Essentials—where self-care is always a priority! ✨